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Registered Nurse
Rehabilitation Case Manager
Registered Nurse
Biography
Adaeze is a dedicated and highly skilled Rehabilitation Case Manager with over 15 years of critical care nursing experience. Her expertise is in neurological and cardiac critical care, including catastrophic brain injuries, spinal injuries, amputations, vision loss, and chronic illnesses. She is proficient at managing complex care cases and supporting families through difficult times. Adept at coordinating with multi-disciplinary teams and delivering comprehensive community care packages in both home and clinical settings. Adaeze is committed to improving patient outcomes through personalized care plans and continuous support.
Education & Training
- BSc (Hons) Nursing
Memberships and Affiliations
- CMSUK Member
- BABICM Registered
Testimonials
Neuro Occupational Therapist
Specialist Rehabilitation Case Manager
Neuro Occupational Therapist
Biography
| Amy is a well respected and skilled occupational therapist with extensive experience in the treatment and rehabilitation of clients with the most complex spinal cord and brain injuries. She has a passion for spinal cord rehabilitation gained from 15 years in neurological rehabilitation, including six years at the NSIC, Stoke Mandeville Hospital. Amy achieved her master's degree in occupational therapy from Tufts and Harvard University after being awarded the Elizabeth Casson Scholarship. Amy’s wealth of experience ensures a calm and measured approach to complex situations, drawing upon excellent communication skills and critical thinking to manage the complications encountered within this injury group: • Awarded the Elizabeth Casson Scholarship in 2010 • Neurological rehabilitation, including spinal cord and brain injuries • Stroke rehabilitation • Splinting and upper limb therapy • Assistive technology, including MyoPro, Tyromotion, M2 Robot, FES bikes, GripAble and exoskeletons (Ekso, ReWalk) • Certified in the use of Seabo, Oddstock FES, Bioness and DMO Lycra • Presented at the OT show – Sexuality in Spinal Cord Injury • Bobath Concept – BBTA introductory course • Return to work, driving and leisure • Complex discharge planning and equipment provision • Posture and seating (manual/powered wheelchairs, cushions, specialist backrests) • Cognitive rehabilitation |
Education & Training
- MSc Occupational Therapy
- BSc (Hons) Occupational Therapy
- Awarded the Elizabeth Casson Scholarship in 2010
Memberships and Affiliations
- HCPC Registered
- RCOT Registered
- CMSUK Member
Testimonials
“Thank you seems so inadequate for all the hard work you have put in to get me home. Please continue to do what you do best, and that is to give people the opportunity to strive to the best of their abilities and excel in life.” – Rehabilitation Client
Osteopath
Rehabilitation Case Manager
Osteopath
Biography
Amy is an experienced osteopath who gained an array of knowledge from working within three large multi-disciplinary rehabilitation clinics. This led to her specialising in rehabilitation for clients with neurological conditions and complex orthopaedic injuries, such as traumatic brain injury, cerebral palsy, stroke and complex fractures.
Due to her strong ethos on health and fitness, Amy is aware of how important it is to keep her body fit and healthy and has a strong interest in nutrition and sport. Her love for neurology and neuroscience came from carrying out human dissections in Oxford and from studying the complexities of neuroscience at university. This developed into a passion for striving to provide and implement the most sound and robust rehabilitation and return-to-work plans for her clients.
Amy’s skillset originates from her strong musculoskeletal, orthopaedic and integrated neurology background. Having been an osteopath in a range of disciplinary clinics, she has worked alongside experts in rehabilitation, which has provided her with insights into the most up-to-date rehabilitative technology and orthotics. This has enhanced her interest in proprietary and innovative technologies and her desire to make a tangible impact within the industry.
Education & Training
- M.Ost (Masters) Osteopathic Medicine
Memberships and Affiliations
- GOsC Registered
- Membership of the Academy of Physical Medicine
- CMSUK Member
Testimonials
Occupational Therapist
Rehabilitation Case Manager
Occupational Therapist
Biography
After graduating as an occupational therapist in 2015 in Portugal, Ana has worked in many different areas within acute and community rehabilitation setting as well as private Occupational Therapy. Ana works very closely with patients and families, creating an excellent rapport, looking at each individual in a holistic manner to achieve an excellent working relationship and assisting the individual in reaching their long-term goals. As a result of working in the community and acute settings within the NHS, Ana has experience of multiple diagnoses, both acute and chronic. She creates goals with each client, supporting their rehabilitation needs, and adapting their rehabilitation program where necessary in order to ensure successful outcomes. Ana well versed in working as part of a multi-disciplinary team to support her clients in achieving their rehabilitation goals.
Education & Training
- BSc (Hons) Occupational
- Therapy
- HCPC & RCOT Registered
- CMSUK Member
Memberships and Affiliations
- HCPC & RCOT Registered
- CMSUK Member
- BSc (Hons) Occupational
- Therapy
Testimonials
Physiotherapist
Rehabilitation Case Manager
Physiotherapist
Biography
Andy is a forward-thinking physiotherapist with a background in sports injuries and private, medicolegal and NHS patients as well as disability assessments. Andy has experience of working with a wide range of patient groups, from children to elderly patients, and a variety of injuries and medical conditions.
As a result of having worked within private practice and treating NHS referrals, Andy is experienced in recognising complex biopsychosocial pain and musculoskeletal-related (MSK) syndromes and in identifying complex health needs.
Andy develops clear and concise plans to attain positive outcomes through shared decision-making, meaningful goal setting and a person-centred ethos. He has more than 14 years’ experience of rehabilitation, working within private, sporting and NHS settings.
Andy’s previous posting involved conducting face-to-face/home and telephone assessments and writing legal assessment documents pertaining to a vast range of medical conditions, including mental health issues, learning disabilities, cognitive conditions, MSK, neurological and cardiorespiratory conditions, with a range of adults across all cultures and learning abilities, including dealing with advocates and appointees.
Education & Training
- BSc (Hons) Sports Rehabilitation
Memberships and Affiliations
- MSc Physiotherapy
- HCPC Registered
- CSP Registered
Testimonials
Sports Scientist
Rehabilitation Case Manager
Sports Scientist
Biography
Ant is a vastly experienced Case Manager with 10+ years in the Personal Injury industry, working across multi-departments and disciplines.
Ant has progressed from telephonic-based case management to complex, face-to-face case management and has developed a broad knowledge of a variety of injuries, most notably orthopaedic injuries.
Ant is renowned for his comprehensive report writing, time management and organisation, which are regularly recognised by both rehabilitation clients and instructing parties.
Ant works hard to build up a strong working rapport with his clients and receives excellent feedback from clients, solicitors, and insurers alike.
His efficient, mature, and caring approach to his clients and their families has made him an essential and popular addition to HCML’s Case Management team.
Education & Training
- BSc (Hons) Sports and Exercise Science
Memberships and Affiliations
- CMSUK Member
Testimonials
"I would like to thank you for your help over the last few months, you have made the process much easier." - Rehabilitation Client
Physiotherapist
Rehabilitation Case Manager
Physiotherapist
Biography
Ashley is a dynamic physiotherapist with a diverse hospital career, but in recent years, her focus has been on working with major trauma involving patients with spinal cord injuries, polytrauma, amputations and complex fractures. Previous rotations exposed her to stroke, respiratory ITU and general medical cases. She has a special interest in spinal cord injury patients and adaptive living solutions, including the latest technological advances. She is self-motivated and seeks independent learning and development opportunities to further her knowledge and skills in the realm of spinal cord injuries and advocate for patients to ensure they receive high levels of care.
Education & Training
- BSc (Hons) Physiotherapy
Memberships and Affiliations
- HCPC Registered
- MCSP Registered
- BABICM Registered
- CMSUK Member
Testimonials
Sports Rehabilitator
Rehabilitation Case Manager
Sports Rehabilitator
Biography
Audrey Duff is a proficient sports rehabilitator with 14 years post graduate experience. She has worked within a range of rehabilitation settings including the Ministry of Defence, rehabilitating military personnel across primary care through to the Defence Medical Rehabilitation Centre (DMRC) at Headley Court. During this time, Audrey also ran her own private practice and additionally delivered rehabilitation within the NHS for chronic back pain. Audrey has experience in neurological conditions, including spinal cord injuries (SCI), strokes and brain injuries, and has completed Locomotor training for SCI’s with the Christopher Reeves foundation.
During her time as Major Trauma Rehabilitation co-ordinator at St Georges Hospital, London, Audrey was part of the team that developed and established the Major Trauma Signposting Partnership (MTSP).
Since 2018, Audrey has worked within the personal injury industry as a case manager, managing complex injuries such as orthopaedic injuries, amputations, polytrauma, psychological, renal and occular trauma. Due to Audrey’s experience in all settings, she is able to clinically evaluate a client’s needs and is confident in decision making, advocating and facilitating a succesful rehabilitation programme with a collaborative approach.
Education & Training
- BSc (Hons) Sports Rehabilitation
Memberships and Affiliations
- BASRaT Registered
- PSA Accredited
- CMSUK Member
Testimonials
Registered Nurse
Specialist Rehabilitation Case Manager
Registered Nurse
Biography
Beth is a registered general nurse with the Nursing and Midwifery Council and a member of the Royal College of Nursing, CMUSK and BABICM. She also has a keen interest in psychology and graduated from the Open University with a first class honours degree in psychology in 2017.
Beth began working as a case manager in 2005 within the field of work-related injuries and absence management. In 2011, she completed a Certificate in Disability Management at Work. Beth has been working as a specialist case manager within the personal injury arena since 2013, managing the rehabilitation of clients with complex injuries, including acquired brain injury, spinal cord injury, amputation and polytrauma orthopaedic injuries. In 2018, Beth took on a role as operations manager, managing the outputs and efficiencies of a team of other case managers, while continuing with her own caseload of clients. In joining HCML in 2022, Beth has chosen to focus on full-time case management.
Education & Training
- BSc (Hons) Psychology
- Certificate in Disability Management
Memberships and Affiliations
- NMC Registered
- BABICM Registered
- CMSUK Member
Testimonials
Learning Disabilities Nurse
Clinical Lead - Children & Young People's Services Specialist Rehabilitation Case Manager
Learning Disabilities Nurse
Biography
Bob has more than 30 years of clinical and specialist management experience in treating and managing rehabilitation and rehabilitation pathways for paediatric patients who have suffered mild through to extremely severe acquired and traumatic brain injuries. Bob's previous caseload included birth-related as well as subsequent trauma-related neurological injuries.
Bob has vast clinical and management experience in the field of rehabilitation of children and young people (CYP). In 1990, Bob pioneered the UK's first children's rehabilitation services at The Children's Trust, Tadworth (formerly known as Tadworth Court), developing residential and community services for some of the country’s most severely brain and neurologically injured CYP. As the service manager and clinical lead specialist, Bob established the skill mix and coordination oversight of the various teams for:
• CYP with disorders of consciousness
• CYP with complex neurological and physical disabilities and associated medical, social and educational needs
• CYP with severe behaviours that challenge families, public and statutory services
• CYP who are technologically dependent, for example, ventilator-dependent
• CYP with good physical recovery, but severe cognitive difficulties
Bob's rehabilitation career has put him in the privileged position of working directly with hundreds of children and their families, with the unique features of each case challenging him to deliver excellence in healthcare and create individual and person-centred solutions using 'outside-the-box' thinking, while remaining grounded in evidence-based practice.
Education & Training
- MA Leadership & Management
- Degree modules in Special Educational Needs, Psychology, Advanced Clinical Practice, and Law & Ethics
Memberships and Affiliations
- RNLD Registered
- NMC Registered
- CMSUK Member
- BABICM Advanced Registered Practitioner Member
Testimonials
“I wanted to let you know that myself, the client’s family and the other side have all been very impressed with your detail and thoroughness. The family have found you really engaging and have felt in very safe hands. Thank you for everything you have done.“ - Claimant Solicitor "I can already see what a positive impact you are having on Connie’s case so thank you!" - Claimant Solicitor
Physiotherapist
Rehabilitation Case Manager
Physiotherapist
Biography
Catherine is a registered physiotherapist with 20 years experience within the NHS and private healthcare across a wide range of settings.
Catherine has many years experience of inpatient orthopaedic surgery, acute respiratory and ENT, general surgical and acute medical care.
Catherine has held specialist roles providing hospital discharge planning, early supported discharge and ongoing rehabilitation for clients with a range of orthopaedic, surgical and medical conditions. Catherine has enjoyed close MDT working to provide holistic packages of care, environmental aids and adaptations, therapy and rehabilitation.
Education & Training
- BSc (Hons) Biosciences and Health
- BSc (Hons) Physiotherapy
- MSc Advanced Physiotherapy (Respiratory)
Memberships and Affiliations
- HCPC Registered
- CSP Registered
- ACPRC Registered
Testimonials
Registered Nurse
Rehabilitation Case Manager
Registered Nurse
Biography
Charlotte is a registered nurse with nine years' experience in the sports science, healthcare and nursing industries, working with a diverse range of adult and paediatric patients/clients. Charlotte has a friendly and approachable manner and works hard to build a strong rapport with her clients in order to facilitate excellent rehabilitation outcomes.
Charlotte’s mixed sports science and nursing background enabled her to work for many years in private medical clinics, where she undertook physical and medical assessments dealing mostly with pre-employment return-to-work and fitness-for-work certificates. After becoming a nurse, however, Charlotte’s main work was in the hospital environment, working with adults and paediatric/neonatal populations. In terms of working with adults, Charlotte mostly worked on a busy surgical ward, specialising in urology, vascular, thoracic and bariatric care. Later on, Charlotte worked largely with paediatrics and neonates, spending a great deal of time in A&E, on medical wards and in the high dependency unit, where she acquired skills in ventilation care.
As a result of working in these different fields of healthcare, Charlotte gained a diverse range of skills and knowledge that have been transferable to her role as a rehabilitation case manager and that she has continued to develop. Charlotte has a thorough, holistic approach and understands that no two clients are the same. She is able to adapt and find unique ways to overcome barriers and other challenges that may present themselves to help her clients achieve their goals. Charlotte consistently produces a high level of evidence-based work that is cost effective, timely and optimal for positive client outcomes.
Education & Training
- MSc Nursing Science
- BSc Exercise and Sports Science
- Diploma of Health Sciences
Memberships and Affiliations
- NMC Registered
- CMSUK Member
Testimonials
‘I am extremely grateful for all the work Charlotte put into this case. For my part, she was of great assistance and support with a very tricky case. My client also speaks very highly of her.’ – Claimant Solicitor
Registered Nurse
Specialist Rehabilitation Case Manager
Registered Nurse
Biography
Claire is an experienced nurse who has worked in acute care, palliative care and in the community before moving away from the NHS. She has been a case manager since 2017 and has already developed a reputation for being audacious and is well respected within the claimant and defendant arenas. Claire’s personal development has included neurology and mental health programmes.
Claire is passionate about facilitating the rehabilitation process for all parties involved and about being the catalyst behind clients' journeys on the road to recovery. Claire thrives on providing the highest level of care and takes an enthusiastic and proactive approach to supporting rehabilitation needs on a bespoke basis for all her clients. Her key skills and experience include the following:
- Working with clients with complex mental health needs and challenging behaviour
- Extensive experience of assisting clients with complex social circumstances
- Working with clients with chronic fatigue syndrome and fibromyalgia
- Working with clients with acquired brain injury and neurological dysfunction
- Expertise in work capability assessments and return-to-work programmes
- Experience of working with clients with ophthalmic injuries
- Working with clients with chronic regional pain syndrome
Education & Training
- Dip. Advanced Nursing
- Cert. in Disability Assessment
- Cert. Advanced Communication Skills
- Cert. in Hand Arm Vibration Syndrome Assessments
Memberships and Affiliations
- RCN Registered
- NMC Registered CMSUK Member
Testimonials
“Claire knows how much her help has meant, but I wanted to make sure you know what a wonderful, genuinely caring lady you have here as a case manager. Anyone who has Claire on their side is very lucky. Congratulations on having her as an ambassador. She is worth her weight in gold!” – Rehabilitation Client
Speech & Language Therapist
Clinical Lead - Brain Injury Specialist Rehabilitation Case Manager
Speech & Language Therapist
Biography
Claire MacLaine is a speech and language therapist who has been working with adults with neurological disorders for more than 20 years.
She has specialised in adults with traumatic brain injuries in intensive care, neurosurgery and neurorehabilitation, through to outpatients and community interventions in the UK and New Zealand. Much of the communication management aspect has involved social skills retraining, while the swallowing aspect has involved assessing and managing complex neurological dysphagia. Within these specialities, she has been a clinical educator for students and junior staff, a professional advisor and a workplace trainer on the psychological and physical effects of brain and spinal cord injury. She is also a conference presenter on the neuroscience of cognitive communication, a storyteller for well-being and an improvisation workshop facilitator for enabling confident communication skills.
Claire is driven to do the best for her clients and be extremely reassuring with families, using her knowledge and experience to provide advice and ensure that key information is given at the right time. She uses a person-centred, informal approach with her clients and is keen to assist them in attaining their potential.
Claire works closely with her clients to help them achieve their rehabilitation goals. This will often include facilitating a return to work, managing property moves, coordinating and arranging treatment and care plans, supporting a return to meaningful social activities, and assessing and managing complex neurological dysphagia. Her key skills include the following:
- Conducting videofluoroscopy assessments and staff training
- Tracheostomy speech and swallowing assessments, management, weaning and staff training
- Cognitive communication and pragmatic disorders in traumatic brain injury
- Speech and language interventions in progressive neurological disorders
Education & Training
- MPhil Speech Pathology: Inference Disorder and Social Problem Solving after Brain Injury
- BSc (Hons) Speech Pathology and Therapy
- HND Adult Education and Training
- Neuro-Linguistic Programming Practitioner
Memberships and Affiliations
- HCPC Registered
- CMSUK Member
- BABICM Member
- MRCSLT
Testimonials
Occupational Therapist
Specialist Rehabilitation Case Manager
Occupational Therapist
Biography
Claire is a highly experienced occupational therapist who has specialised in providing early rehabilitation to those with life-changing neurological injuries. With more than 10 years' specialist neurological working experience, Claire has worked as an advanced occupational therapist within the NHS for the past three years, affording her the opportunity to hone her specialist rehabilitation skills at the same time as leading a team of other occupational therapists in delivering optimal outcomes for acute neurological injury.
Claire prides herself on the rapport she builds with patients, their families and the MDT. This enables everyone to work together towards common goals and achieve the best possible outcomes for each patient.
Education & Training
- BSc (Hons) Occupational Therapy
Memberships and Affiliations
- HCPC Registered
- CMSUK Member
- BABICM Member
Testimonials
Physiotherapist
Rehabilitation Case Manager
Physiotherapist
Biography
Connor is a registered Specialist Physiotherapist with 10 years of NHS experience in Trauma and Orthopaedics and Spinal Cord Injury working at the University Hospital of Coventry and Warwickshire. Connor has a wide range of experience in working with clients who have undergone elective procedures as well as major trauma which has provided him with the knowledge and understanding to be able to work autonomously with complex and life changing injuries.
Connor has a particular interest in working with clients who have experienced Major Trauma and Spinal Cord Injury. Following experience of working in a major trauma centre, Connor has gained insight into working with acutely unwell patients with extensive injuries including head injuries where he has provided holistic assessment and individualised treatment and rehabilitation plans.
Connor has experience of working with Occupational Therapists and the Major Trauma Team to provide a multidisciplinary disciplinary approach to ensure client centred care.
Education & Training
- BSc (Hons) Physiotherapy
Memberships and Affiliations
- CSP Member
- HCPC Registered
Testimonials
Physiotherapist
Rehabilitation Case Manager
Physiotherapist
Biography
David is an experienced physiotherapist with 10 years of clinical experience. In that time, he has developed a wealth of experience as a result of working in a variety of settings within the NHS and the private sector, including trauma and orthopaedics, neurosurgery, intensive care and rehabilitation, musculoskeletal outpatients, community rehabilitation and intermediate care. Having worked for the Department for Work and Pensions, David has an excellent understanding of the functional restrictions and challenges that clients with complex disabilities face and is skilled in establishing multi-disciplinary teams of medical professionals, therapists and carers to ensure clients reach their full potential. Within the NHS, David has worked with adults who have complex orthopaedic injuries, as well as neurological and physical disabilities, and has successfully contributed to the rehabilitation of a large number of individuals.
David’s focus has been to support clients by delivering gold-standard, person-centred and effective rehabilitation services that are tailored around clients’ short-, medium- and long-term goals. David strives to ensure that his clients receive goal-focused and practical rehabilitation at the right time that meets their physical, mental and emotional well-being needs.
David has worked with many clients with complex orthopaedic injuries, mental health problems and neurological trauma and understands that clients and their families require a bespoke rehabilitation programme, established with their needs in mind.
Education & Training
- BSc (Hons) Physiotherapy
Memberships and Affiliations
- HCPC Registered
- CMSUK Member
Testimonials
Physiotherapist
Rehabilitation Case Manager
Physiotherapist
Biography
Having qualified in 2013 as a Physiotherapist, Danielle has over 10 years of NHS experience in Brain Injury, Complex Polytrauma and Spinal Injury whilst working in a large NHS Major Trauma Centre.
Danielle has a particular interest in working with client’s who have sustained Major Trauma and Traumatic Brain Injuries. Following experience of working in a Major Trauma Unit, Danielle has been provided with the tools to ensure a multidisciplinary approach for client centered care.
Danielle has sound assessment and report-writing skills, placing the individual and their needs at the centre of her work, allowing them to reach their rehabilitation goals.
Danielle’s experience has ensured that she is able to approach complex situations in a calm and measured manner, drawing upon excellent communication skills and creative thinking to advocate for her client’s rehabilitation.
Education & Training
Memberships and Affiliations
- HCPC Registered
- CMSUK Member
Testimonials
Osteopath
Clinical Operations Manager
Osteopath
Biography
Declan comes from a strong orthopaedic and musculoskeletal background with a solid foundation in the neurological system, excelling in matters related to musculoskeletal complaints and undertaking master's modules in rehabilitation. As an osteopath, the importance of the treatment of acute patients was paramount and, within the PI industry, providing assistance with more complex and catastrophic life-changing injuries has become a fundamental part of his skillset as a case manager. Declan has worked with patients from a variety of social and vocational backgrounds with complex polytraumas.
During his time with Capita, he had exposure to the occupational health industry (media, local councils and transport) and the role of the employer in absence from work and therefore possesses an in-depth knowledge of vocational affairs.
Declan has always been interested in remaining at the cutting edge of the industry and, as such, he maintains a specialist interest in amputee rehabilitation and emerging trends, including osseointegration, targeted muscle reinnervation and offloading braces/technology.
Education & Training
- BSc (Hons) Osteopathic Medicine
- PG Dip. Sports & Exercise Rehabilitation
Memberships and Affiliations
- GOsC Registered
- CMSUK Member
Testimonials
Physiotherapist
Specialist Rehabilitation Case Manager
Physiotherapist
Biography
Karen has over 25 years’ experience with complex disability. She has led complex neurological and elderly rehabilitation teams within both clinical and community settings. This has included working with adults with physical disability and complex multiple needs.
Karen has developed rehabilitation programmes and has extensive experience recommending and providing specialist equipment, adaptations and complex care packages.
She has also worked as a lead Principal Investigator and research assistant in large research grants which involved managing funds as well as intervention delivery.
Karen has lectured and taught extensively in all areas of neurological rehabilitation, including manual handling, wheelchair and postural management.
Education & Training
- Phd UCL
- Msc(Hons) Physiotherapy
Memberships and Affiliations
- CSP Member
- HCPC Registered
- CMSUK Member
- BABICM Registered
Testimonials
Registered Nurse
Rehabilitation Case Manager
Registered Nurse
Biography
Eddie is a nurse with over 13 years’ experience working in the NHS and disability analysis. He is clinically skilled in complex injuries, including brain injury, spinal injury and complex orthopaedics. He has developed a specialist interest in supporting clients with complex mental health needs.
Eddie is a dedicated nurse who thrives on providing the best care and support available. He has spent most of his nursing career in the field of orthopaedic spinal trauma, providing individualised and dynamic rehabilitation plans to enable individuals to achieve their optimum capability. He recognises the importance of early identification of the needs of the individual and the positive impact this can have on goal achievement. Eddie appreciates the positive impact he has in being part of an individual’s rehabilitation journey and is honoured to be able to help clients access the tools and support that are essential in their rehabilitation process. As such, Eddie has:
- Extensive experience of working with clients with complex mental health issues
- Expertise in nursing clients with spinal cord injuries
- Extensive knowledge of statutory services and benefits
- Experience of working with clients with complex social circumstances
Education & Training
- Adv. Diploma - Nursing
- Cert. in Disability Assessment
Memberships and Affiliations
- NMC Registered
- CMSUK Member
Testimonials
“Eddie has been such an enormous help to our client, helping to resolve what appeared to be an impossible situation for him. His contribution to getting my client’s life back on track has been invaluable and I am very grateful.” – Claimant Solicitor
Physiotherapist
Rehabilitation Case Manager
Physiotherapist
Biography
Emma is a physiotherapist with a keen eye for detail, comprehensive problems solving skills and strong initiative.
Emma is skilled in setting and monitoring excellent clinical standards from her treatment suppliers. She is aedpt at identifying medical, psychosocial and vocational priorities and developing timely and cost-effective bespoke rehabilitation plans for each of her clients. Emma strives to ensure that her clients receive goal-focused and practical rehabilitation at the right time that meets their physical, mental and emotional well-being needs.
Emma has a compassionate approach to her clients and their loved ones and a keen interest in supporting clients in returning to work to support and improve overall wellbeing and reclaim their pre-injury identity.
Education & Training
- BSc Physiotherapy
Memberships and Affiliations
- HCPC Registered
- CMSUK Member
Testimonials
Physiotherapist
Rehabilitation Case Manager
Physiotherapist
Biography
"Emily is a dynamic physiotherapist with a background in Sports Rehabilitation, Nutrition and Trauma Science in both private and military settings.
Emily is adept in identifying medical, psychosocial and vocational barriers and developing timely and cost-effective bespoke rehabilitation plans for each of her clients. Emily strives to ensure that her clients receive goal-focused and practical rehabilitation at the right time to meet their physical, mental and emotional wellbeing needs.
Emily has a keen interest in supporting clients in returning to work to support and improve overall wellbeing and reclaim their pre-injury identity. "
Education & Training
- BSc (Hons) Sports Therapy
- MSc Trauma Science
- MSc (Pre-reg) Physiotherapy
- ATACP Member
Memberships and Affiliations
- HCPC Registered
- CSP Member
Testimonials
Physiotherapist
Rehabilitation Case Manager
Physiotherapist
Biography
Frankie graduated in 2014, and spent the first years of her career within St George’s Hospital, one of London’s four Major Trauma Centres. She has extensive experience with neurological injury across all stages of the clinical pathway, from neurosurgical intensive care, to inpatient neurorehab, to community outreach.
Major trauma and orthopaedics is also a strength, as is complex discharge planning across all specialities of acute care. After working at a senior level at the tertiary cancer centre The Royal Marsden – as well as jointly leading the Macmillan Outpatients’ service at the Bristol Royal Infirmary – Frankie is no stranger to difficult conversations, and handles challenging situations with tact, empathy, and supportive action.
Frankie coordinates and provides rehabilitation services with exceptional communication skills and efficiency, and is looking forward to working with clients where she can facilitate their rehabilitation journey in pursuit of achievable goals.
Education & Training
- BSc (Hons) Physiotherapy
Memberships and Affiliations
- HCPC registered.
- CMSUK Member
- CSP Member
Testimonials
Registered Nurse
Rehabilitation Case Manager
Registered Nurse
Biography
Gemma has 18 years post qualification experience spanning a wide variety of nursing and management roles. Gemma’s early career included Spinal Trauma and Emergency care, she later specialised in paediatrics and held multiple caseloads supporting families to access necessary health and educational support in the community. Gemma has also worked in a management capacity working alongside local authority and wider stakeholders to improve quality of life for whole communities.
As a Neonatal Nurse and Health Vistor Gemma has studied and been pivotal in the early management of brain injury following birth trauma including the cooling process and best practice. Later as a Health Visitor offered emotional support for the families including perinatal mental health needs, assessed the physical, social and emotional developmental milestones of the baby and provided with management techniques and supported with onward referrals and assesments with other professional. Taken the lead on professionals meetings to ensure professionals are held accountable in ensuring best outcomes for the child and theor family. In a management role she has acted as liaison between the operational team and sat on the panel along side other professionals such as paeiatricians to make plans for ongoing care.
Education & Training
Memberships and Affiliations
- CMSUK Member
Testimonials
Psychologist
Rehabilitation Case Manager
Psychologist
Biography
Gemma is an experienced case manager with a well-rounded caseload of clients with varied and complex presentations. Gemma has a keen interest in personal injury and rehabilitation and has been working within the industry as a case manager for more than eight years. She started her career as a telephonic case manager before transitioning to the multi-track sector.
Gemma specialises in polytrauma and complex orthopaedic injuries. Her background means that she excels in the support of clients with difficult psychological symptoms alongside moderate brain injuries.
Gemma works in a client-centred manner, building good relationships with clients in order to support them throughout their rehabilitation journey. She utilises her knowledge to ensure that rehabilitation programmes are suitable for each individual to ensure maximum recovery.
Gemma has excellent written and verbal communication skills when speaking to individuals and groups of various backgrounds. This ensures a comprehensive multi-disciplinary approach and keeps all of those involved in the rehabilitation process up to date.
Gemma is able to identify biological, psychosocial and vocational barriers to rehabilitation and coordinate effective rehabilitation programmes.
Education & Training
- BSc (Hons) Psychology & Criminology
Memberships and Affiliations
- BABCP Registered
- CMSUK Member
Testimonials
"Gemma was approachable, friendly and helpful, meaning I was no longer afraid and isolated." – Rehabilitation Client
Occupational Therapist
Rehabilitation Case Manager
Occupational Therapist
Biography
Gina is an HCPC registered occupational therapist with an extensive history of working with adults and children in a variety of settings, specialising in mental health conditions and psychological injury. She has worked in South Africa, Hong Kong and the UK in both private and independent settings and also for the NHS, demonstrating her international experience in coordinating care and facilitating patients in hospitals, residential and community settings. Gina works very closely with patients and families, assessing each individual in a holistic manner to achieve an excellent working relationship and assisting the individual in reaching their long-term goals.
Gina's experience includes:
- Working with paediatric clients and their families
- Creating rehabilitation goals with an individual to work towards increasing their independence
- Providing recommendations for packages of care and community placements
- Conducting mental capacity assessments
- Working with clients under complex social circumstances
Gina is well versed in working as part of a multi-disciplinary team in order to support her clients in achieving their rehabilitation goals. Gina’s key clinical specialism is resistive psychological rehabilitation supported by knowledge resulting from working in the NHS and in rehabilitation case management.
Education & Training
- BSc (Hons) Occupational Therapy
Memberships and Affiliations
- HCPC Registered
- CMSUK Member
- BABICM Registered
Testimonials
Physiotherapist
Independent Case Manager
Physiotherapist
Biography
Greg has over eight years of clinical experience as a physiotherapist in a variety of clinical and vocational settings. He has worked in areas such as general musculoskeletal and amputee rehabilitation and as a vocational case manager. Greg is highly focused on the rehabilitation of his clients, taking a holistic view of the situation to inform his approach.
Greg works as a rehabilitation case manager for HCML, providing high-quality rehabilitation case management and return-to-work solutions to injured clients. Alongside his role as a rehabilitation case manager, Greg continues to run a successful private practice, maintaining and developing his clinical skillset and knowledge base. With a special interest in the effects of mental health on physical well-being, Greg is highly focused on taking a holistic approach to each case, ensuring all factors are considered and addressed to achieve the desired outcomes.
As a physiotherapist and clinical specialist for Ottobock, Greg gained valuable experience in managing the care of patients transitioning from a wheelchair to orthoses following life-changing injuries or elective amputations. Greg was involved in all aspects of his client's rehabilitation, considering their needs both inside and outside the home, to facilitate a return to normal activities of daily living, sports and hobbies, as well as a return to education/work. Greg strives to build good working relationships with both NHS providers and those in the private sector to ensure the best for his clients.
During his physiotherapy career, Greg has also spent time working as an advisor to the Department of Work and Pensions. Working across the South West, Greg provided detailed evidence and recommendations regarding the impact of claimants' often complex disabilities on suitability to work. As a result of his time spent in this role, Greg is particularly adept at supporting individuals and their employers on the attainment of a positive and sustainable return-to-work solution.
Education & Training
- BSc (Hons) Physiotherapy
Memberships and Affiliations
- HCPC Registered
- MCSP Registered
- CMSUK Member
Testimonials
"I have found Greg to be extremely pro-active and has progressed things well in terms of the assessments my client has required and any treatment recommended. He has also kept me and my client well informed." – Claimant Solicitor
Occupational Therapist
Independent Case Manager
Occupational Therapist
Biography
Hazel is a highly skilled occupational therapist and disability analyst with a passion for professional care. She worked in mental health before moving into occupational therapy and then into case management. Her speciality is spinal and brain injuries, supported by her BABICM registration. She has considerable experience across the full spectrum of case management and rehabilitation services within personal Industry.
Hazel is an experienced and knowledgeable case manager with a wealth of skills that ensure her clients receive thorough and timely rehabilitation under her expert guidance. She has successfully combined her clinical and case management skills to provide comprehensive rehabilitation to clients with the most severe and life-changing injuries. These skills include the following:
- Expertise in working with clients with acquired brain injury, spinal injury and amputations
- Expertise in working with clients with persistent pain and pain management
- Expertise in working with employers and clients to deliver complete vocational and return-to-work goals
- Expertise in working with clients with complex mental health requirements
- Planning and implementing complex care packages
- Arranging home modifications and equipment
Education & Training
- BSc (Hons) Psychology
- BSc (Hons) Occupational Therapy
Memberships and Affiliations
- BAOT Registered
- HCPC Registeed
- BABICM Accredited
- CMSUK Member
Testimonials
"Hazel has always been supportive of me and always responds quickly to my requests. Hazel has listened to me and assisted me with all aspects of my life, and I am really thankful for her help" – Rehabilitation Client
Physiotherapist
Rehabilitation Case Manager
Physiotherapist
Biography
Helena is an experienced physiotherapist who has specialised in providing acute rehabilitation to those with life-changing chronic musculoskeletal injuries, complex orthopaedic trauma and neurological conditions. As clinician and team leader, Helena’s role centred around providing exceptional treatment plans and progression of goals to facilitate a return to maximal independence, within a multi-disciplinary setting.
Helena has been able to demonstrate her continued professional development during her nine years of clinical experience. This experience has allowed her to develop a wealth of knowledge of both statutory and private provision.
Helena's skills and experience includes:
- Expert clinical assessment and treatment of adults with complex orthopaedic, musculoskeletal, spinal cord injury and neurological conditions.
- Ability to provide evidence based rehabilitation programmes that are clinically justified, adaptable and progressive with the needs of the client.
- Extensive experience of working with complex chronic orthopaedic polytrauma as the clinician delivering rehabilitation, and as a clinical lead supporting other physiotherapists.
- Integral in service development and maintaining clinical effectiveness within the department, thus improving overall department productiviuty and quality of care.
Education & Training
- MSc Physiotherapy
- BSC (Hons) Exercise and Sports Science
Memberships and Affiliations
- HCPC Registered
- CSP Registered
- BABICM Registered
- CMSUK Member
Testimonials
Physiotherapist
Rehabilitation Case Manager
Physiotherapist
Biography
Hilary is an experienced physiotherapist who has worked in both private and NHS settings. She has a wide range of clinical skills and experience and enjoys working with people of all ages and abilities. Hilary is passionate about providing people with the opportunities to maximise their rehabilitation potential and to regain their sense of well-being and independence after experiencing trauma. During her clinical work, Hilary has worked extensively with individuals presenting with complex orthopaedic injuries, neurological conditions and acquired brain injuries.
Hilary initially worked for a private company where her role was to assist clients in understanding and managing physical and mental health conditions to regain control of their situation and facilitate a return to an appropriate form of work.
From there, Hilary moved into a more acute setting, working for a hospice. Her role here was to enable people with life-limiting illnesses to maximise their rehabilitation potential and reach their personal goals.
In 2004, Hilary moved into the NHS, working as a rotational physiotherapist. In this role, Hilary was responsible for managing the rehabilitation needs of acutely unwell patients and enabling them to return home. This included personalised goal setting and equipment provision or liaison with community services where required. Hilary has completed all rotations and has successfully worked with patients with neurological conditions, brain injuries and mental health needs, as well as those requiring emergency and planned orthopaedic surgery. Her work has also included elderly medicine, respiratory diseases, women's health and outpatients.
By working in these different settings, Hilary has gained a diverse range of knowledge and skills that now serve her well in her role as a rehabilitation case manager. She enjoys coming up with innovative solutions to challenging problems and always keeps the needs and wishes of her clients at the heart of any interventions.
Education & Training
- BSc (Hons) Physiotherapy
- Diploma in Sports Massage
Memberships and Affiliations
- HCPC Registered
- CSP Member
- CMSUK Member
Testimonials
"Hilary is an absolute credit to HCML and I cannot fault her service and support. I wouldn’t be half as far along my journey if I didn’t have her backing and she really does act in the client’s best interests. Hilary is an absolute gem, and I am so grateful for her involvement." - Rehabilitation Client
Occupational Therapist
Independent Case Manager
Occupational Therapist
Biography
An enthusiastic and innovative case manager with a mix of complementary skills, including core occupational therapy principles, together with assessment and treatment planning. They have a varied background and brings excellent communication skills to the fore when working with clients in order to facilitate optimum rehabilitation outcomes.
They have worked as a specialist rehabilitation case manager since 2011 and currently manage a varied caseload of clients with complex and catastrophic injuries. Their clinical experience includes several years working with occupational therapy patients in the medical, orthopaedic, neurological and brain injury services, in community and inpatient settings.
They have worked clinically and in a case management capacity with complex discharge planning from acute services to inpatient rehabilitation care and into the community, utilising occupational therapy knowledge and skills to carefully consider care, rehabilitation and treatment needs.
They continue to engage in regular continuing professional development courses, specifically focused on the treatment and case management of those with brain and spinal cord injuries.
They are trained in functional capacity evaluation and able to adeptly engage with employers and occupational health providers to implement return-to-work meetings, graduated return to work, adapted work environment planning, workplace assessments and assistance with job seeking.
They are experienced at engaging with NHS/statutory provision and have an excellent knowledge of available local services. They are well versed in coordinating multiple agencies across the private and public sectors to work collaboratively with clients towards achieving agreed rehabilitation goals.
Education & Training
- BHSc. (Hons) Occupational Therapy
Memberships and Affiliations
- HCPC Registered
- RCOT Registered
- BABICM Registered
- CMSUK Member
Testimonials
Occupational Therapist
Independent Case Manager
Occupational Therapist
Biography
They qualified as an occupational therapist in 1999 and worked for the NHS for 15 years before becoming a case manager in 2014. Has extensive experience of trauma injuries, having worked for the majority of their career in a major trauma centre/national burns centre at clinical specialist level, which also treated service personnel. Their experience includes amputations, hand injuries, scar management, renal, neurosurgical and neurology as well as working in a team alongside physiotherapists, dietitians, speech and language therapists and clinical psychologists.
Education & Training
- BSc (Hons) Occupational Therapy
- PG Dip: Advanced Practice
- Certificate in Disability Management (CDMP)
Memberships and Affiliations
- British Burns Association Affiliate
- BAOT & HCPC Registered
- CMSUK Member
Testimonials
Physiotherapist
Specialist Rehabilitation Case Manager
Physiotherapist
Biography
Jane qualified as a physiotherapist in 2004 and has gained extensive experience in acute, outpatient and community clinical settings. After developing skills in the management of complex orthopaedics and polytrauma at both the Royal Free and Royal National Orthopaedic Hospitals, Jane specialised in neurological rehabilitation and spent eight years working at the London Spinal Cord Injury Centre. Subsequently, she became the clinical lead physiotherapist and centre manager at Neurokinex’s outpatient neurological rehabilitation centre.
Working primarily with clients following neurological and complex orthopaedic injuries, Jane has an in-depth knowledge of the long-term rehabilitation needs of individuals who have sustained catastrophic injuries. In her role at Neurokinex, she liaised closely with external stakeholders, including case managers, solicitors and insurers, to implement holistic rehabilitation plans that maximised independence, functioning and quality of life post-injury.
Jane has an interest in spinal cord injury research and has been the chief investigator in a study evaluating transcutaneous spinal cord stimulation technology in chronic spinal cord injuries. She has presented at numerous conferences and was nominated for an SIA Rebuilding Lives Award in 2017.
Education & Training
- BSc (Hons) Physiotherapy
Memberships and Affiliations
- HCPC Registered
- MASCIP Member
- ACPIN Member
- CMSUK Associate Member
Testimonials
Sports Rehabilitation
Clinical Lead - Amputee
Sports Rehabilitation
Biography
Jason is an expert and leading case manager when it comes to the rehabilitation and management of amputees and individuals with catastrophic complex polytrauma with multiple biopsychosocial factors. He previously worked at a high level within the English football league and within a private clinic setting and has brought these skills and experience to HCML.
Jason continues to excel and carries a caseload of catastrophic/amputee cases, alongside his role as amputee clinical lead, where he provides peer support to other case managers. Jason regularly completes CPD and attends regular workshops and training days with companies such as Blatchford, Dorset Orthopaedic, PACE Rehabilitation and Pro-Active Prosthetics, achieving successful client outcomes with these providers and others. Jason continues to work towards his PGCert in amputee rehabilitation and prosthetic use.
Jason's key skills and experience include:
- A broad knowledge of a variety of disciplines relating to physiological and psychological injury and rehabilitation
- Excellent geographical knowledge of statutory prosthetic provisions across the major amputee centres, including London
- The ability to identify medical, psychosocial and vocational barriers and develop timely and cost-effective rehabilitation plans
- A recognised ability to produce a consistently high standard of work to tight deadlines
Education & Training
- MSc Football Rehabilitation
- BSc (Hons) Sports Rehabilitation
- PGDip Amputee Rehabilitation & Prosthetics
Memberships and Affiliations
- BASRaT Registered
- BABICM Registered
- BACPAR Registered
- CMSUK Member
Testimonials
“Jason is a hands-on case manager who is always up to speed with developments in the case. His strength is ensuring that there is a clear and defined strategy for moving the rehabilitation process forward, keeping all relevant parties updated along the way. Jason quickly gains the trust and confidence of clients and families alike with the depth of his knowledge and expertise. He has certainly established himself as a ‘go to’ case manager within my firm.” – Claimant Solicitor
Physiotherapist
Rehabilitation Case Manager
Physiotherapist
Biography
Jayne is a highly experienced physiotherapist who has specialised in providing functional rehabilitation to those with life-changing chronic musculoskeletal injuries, complex orthopaedic trauma and amputees. In recent years, she has also worked as a clinical lead, supervising other physiotherapists working with clients who have experienced complex chronic orthopaedic polytrauma in delivering client-centred and evidence-based measurable outcomes.
Jayne takes pride in organising and reflecting on detailed information to consider options to inform clinical decisions so that her clients can explore and fulfil their potential. She also enjoys building a trusting rapport with her clients and utilising coaching and motivational interviewing techniques to empower the client to feel involved with decision making during their rehabilitation journey. Jayne has a keen interest in the role that lifestyle factors play in influencing clinical outcomes.
Acknowledging that work is often an important part of her clients’ identity and rehabilitation after serious injury, Jayne enjoys exploring possibilities with her clients regarding a return to fulfilling and meaningful work.
Education & Training
- BSc (Hons) Physiotherapy
- BSc (Hons) Sports Science
Memberships and Affiliations
- Registered Member of ACPOHE
- HCPC Registered
- CSP Registered
- CMSUK Member
Testimonials
Occupational Therapist
Independent Case Manager
Occupational Therapist
Biography
Jennifer is a highly qualified clinician with extensive experience of managing rehabilitation for major and complex injuries, both in the public and private sectors. Her wide-ranging skillset enables her to expertly assist injured individuals from both a clinical and vocational perspective. Jennifer has worked in the personal injury industry since 2009 and has developed a reputation as a clinically sound case manager with expertise in managing particularly complex injuries and circumstances.
Jennifer has honed her skills during her professional career in the NHS, local authority and case management and these have enabled her to manage complex files with clients suffering from severe injury and complicated social and psychological concerns. She relishes a challenge and is passionate about the provision of case management and rehabilitation in order to enhance the quality of life for her clients and promote maximum recovery. Her clinical expertise underpins her case management skills, resulting in a positive client experience with great outcomes. Her experience includes:
- Working with clients with complex mental health issues and challenging behaviour
- Working with clients with acquired brain injury
- Setting, planning and executing complex return-to-work programs
- Managing brachial plexus and complex upper limb injuries
- Extensive knowledge of equipment and adaptations
Education & Training
- BSc (Hons) Occupational Therapy
- MSc Accessibility & Inclusive Design
Memberships and Affiliations
- BAOT Registered
- HCPC Registered
- CMSUK Member
Testimonials
"May I say that you have been extremely helpful and of great assistance in organising rehabilitation to assist my client in his prosthetic recovery. Thank you for your excellent work throughout. I will have no hesitation in agreeing to your involvement as a case manager on a joint basis in the future." – Claimant Solicitor
Registered Childrens Nurse
Rehabilitation Case Manager
Registered Childrens Nurse
Biography
Jessica is an experienced nurse, with a paediatric quallification. In recent years, she has worked in the adult team, as a Disability Assessor where she has developed skills in patient assessment and report writing, often working with vulnerable perople or those suffering with complex and long term medical conditions.
Jessica has five years of clinical experience, working at Kings College Hospital where she worked on a busy ward, specialising in safeguarding, mental health wellbeing, oncology and care of patients with compex needs. This has given her experience in liaising with MDT’s, assessing patient needs and developing excelent communication skills. Jessica has clinical experience of working with both adults and children.
In addition to Jessica’s clinical experience, she has worked as a contact centre supervisor, reading confidential information relating to familes and their history and supervising contact with family members, ensuring the process was supportive in addition to prioriting safe guarding risk.
Education & Training
- Child Nursing Bsc Hons
Memberships and Affiliations
- NMC Registered
- CMSUK Member
Testimonials
Occupational Therapist Certified Disability Management Professional
Rehabilitation Case Manager
Occupational Therapist Certified Disability Management Professional
Biography
Jessica is a specialist Occupaitional Therapist with 11 years of clinical experience within a range of clinical areas related to neuro, paediatrics, home care, sensory stimulation, learning disabilities, palliative and surgical care. In more recent years, Jessica has gained experience in environmental adaptations and equipment provision, as well as the assessment and identification of functional restrictions of those individuals with chronic illnesses. Jessica also has certified qualifications regards mental health and functional disability, allongside empowerment and strategic goal setting, all of which are essential aspects of client rehabilitation.
Jessica is a skilled clinical leader and has extensive experience of coordinating high quality multiagency response and treatment plans within complex clinical cases. Jessica’s experience also extends to fasciliating discharge from inpatient settings and empowering individuals to thrive within the community.
Education & Training
- BSc (Hons) Occupational Therapy
Memberships and Affiliations
- CMSUK Member
- HCPC Registered
- RCOT Registered
Testimonials
Registered Nurse
Specialist Rehabilitation Case Manager
Registered Nurse
Biography
Joanna is a dynamic, experienced nurse with a career in assisting patients with complex medical and care needs. She has been instrumental in the implementation of care packages using NHS Continuing Health Care (CHC) funding, supporting individuals with complex care needs to allow them to return to/remain in their own homes.
She has also managed multi-disciplinary teams in various rehabilitation units and hospitals with the aim of maximising outcomes for patients and families.
Her key skills and experience include:
- Extensive experience in the design of care packages, implementing care plans and clinical risk assessments, ensuring that the teams of personal assistants are competent and confident in their roles, and that ongoing training needs are supported and met
- Assisting patients with a variety of complex needs, including spinal cord injury (SCI) and other neurological disorders
- Working with tracheostomy/ventilated patients to enable living in their own homes in collaboration with wider MDT and CHC commissioners
- Liaising with other members of the MDT to ensure that all clients’ needs are met and that appropriate services and CCG funding are accessed to enable them to achieve the highest quality of life
- Involvement with acute care/district nursing as well as medium- to long-term rehabilitation needs to ensure optimal patient outcomes
Education & Training
- Dip. Nursing
- Intermediate Life Support Trained
Memberships and Affiliations
- NMC Registered
- RCN Registered
- CMSUK Member
Testimonials
"It was particularly helpful in this case to have good clear dialogue (on the phone) to get a good ground level understanding of the claimant's day to day issues. This was particularly helpful in this case - I would encourage these discussions." - Defendent Insurer
Occupational Therapist
Rehabilitation Case Manager
Occupational Therapist
Biography
Jo is an experienced neuro occupational therapist who has worked across private and NHS sectors and services, specialising in the rehabilitation of clients with neurological and complex orthopaedic injuries.
She has six years’ experience of working as a case manager and has been involved in managing the recovery of individuals with acquired brain injury (ABI), amputees and complex orthopaedic trauma. She continues to remain an active clinician in addition to her role at HCML.
Jo coordinates and provides care and rehabilitation that is safe, timely, effective, efficient and client-centred. This involves handling case assignments, drafting plans, reviewing case progress and determining appropriate case closure points.
Jo’s strengths lie in promoting quality and cost-effective interventions and outcomes while assessing and addressing motivational and psychological issues. Her expertise in managing complex files has cemented her exceptional reputation in the case management industry and she has developed excellent relationships with stakeholders to deliver thorough and timely rehabilitation to her clients. Her skills include:
- Specialising in managing acquired brain injuries and paediatric cases
- Extensive experience in housing adaptations and equipment
- Providing support workers for clients in their homes
- Working with employers in relation to return-to-work programmes
Jo has been part of a Dorset Orthopaedic Case Managers training day and delivered a case study presentation on an amputee client receiving treatment and rehabilitation with Dorset Orthopaedic to other case managers and professionals.
Education & Training
- BSc (Hons) Occupational Therapy
Memberships and Affiliations
- HCPC Registered
- RCOT Registered
- BABICM Registered
- CMSUK Member
Testimonials
Physiotherapist
Rehabilitation Case Manager
Physiotherapist
Biography
Katie is an experienced chartered physiotherapist, having worked across the NHS and private sectors for many years. She has a wide range of clinical skills enabling her to work with clients, putting their needs at the core of their treatment and rehabilitation programmes. Katie also has experience working as a rehabilitation coordinator within the insurance claims sector.
Katie's skills and experience include:
- Assessing a client’s needs holistically and creating goal-focused rehabilitation programmes for complex adult and paediatric orthopaedic conditions in both inpatient and outpatient settings
- Clinical assessment, goal setting and treatment planning of adult amputation
- Working alongside major loss claims handlers in an advisory rehabilitation role, providing clinical advice to promote early and appropriate rehabilitation based on the injured client’s needs
- Clinical decision making across a wide range of specialities, including physiotherapy, psychotherapy, occupational therapy, diagnostics and medico-legal recommendations, to ensure optimal care is received while working to NICE Guidelines
- Working alongside multi-disciplinary teams in various settings, facilitating collaboration between professionals to maximise care outcomes and specific goals for patients and families following traumatic injuries
Education & Training
- BSc (Hons) Physiotherapy
Memberships and Affiliations
- HCPC Registered
- CSP Registered
- CMSUK Member
Testimonials
“We probably didn’t say this enough, but thank you for your work with my client. Your communication, understanding and support were all great from start to finish.” – Claimant Solicitor
Occupational Therapist
Rehabilitation Case Manager
Occupational Therapist
Biography
Katie is an experienced specialist occupational therapist working in the field of complex trauma and orthopaedics within a large NHS Trust. This has included working with patients requiring both elective and trauma care and supporting life-changing injuries. Katie has worked with patients and their families, identifying needs and helping them work towards their goals while working closely with the multi-disciplinary team. Katie has excellent communication and report-writing skills and has often overseen complex cases including overseas discharges or working with patients with additional psychological or social barriers to rehabilitation.
Katie also has experience of working with spinal cord injuries, providing holistic assessments and treatment plans to support suitable clinical pathways and liaising with external agencies to ensure that a high standard of care is delivered.
Education & Training
- BSc (Hons) Occupational Therapy
Memberships and Affiliations
- HCPC Registered
- RCOT Registered
- CMSUK Member
Testimonials
Registered Nurse
Rehabilitation Case Manager
Registered Nurse
Biography
Katie Jones is a Registered General Nurse with over 18 years’ experience working in the NHS, predominantly in the community setting as a Community Specialist Practitioner (CSP) in District Nursing.
Katie has worked across a number of clinical specialities including general medicine, gastroenterology, paediatrics, orthopaedics, palliative care, and she has provided nursing care on flight transfer services across Western Australia so is able to demonstrate extensive clinical skills and knowledge.
Her clinical expertise has focussed on the management of a variety of longterm medical conditions in the community setting including liaison and coordination with families, carers and the wider multi-disciplinary health
profession to ensure the highest standards of care.
Katie also holds a wide range of clinical and assessment skills such as complex wound care, catheterisation and the provision of continuing health care for patients with chronic long-term health needs such as neurological disorders, spinal injuries and palliative care
Education & Training
Memberships and Affiliations
- NMC Registered
- BABICM Registered
- CMSUK Member
Testimonials
Sports Therapist
Rehabilitation Case Manager
Sports Therapist
Biography
Katy is a qualified BSc sports therapist with honours with additional continuous professional development skills. She is also a qualified MA in professional studies by research. Katy has also completed a Level 4 certificate in education. She is fully qualified in dry needling and joint mobilisation techniques as well as being emergency first aid trained.
Katy has worked in further and higher education, leading on FdSc and BSc degree programmes, supporting and leading students to become sports and massage therapists. Katy has also worked in private clinics since graduating, treating a range of patients with sporting and occupational injuries. She has also supported athletes at various sporting events such as the Eden Classic, Eden Marathon, The Great West Run and IronMan UK, working with many different personalities. Katy’s specialism lies in lower limb injuries and, in particular, sports and occupational injuries.
Katy has worked within women’s football, including Birmingham City Ladies Academy and Exeter City Women, and therefore has a strong empathetic approach to youth athletes with injuries. Katy has a keen interest in health and fitness and thrives in helping others to achieve their potential and return to full fitness.
Education & Training
- BSc (Hons) Sports Therapy
- MA Research in Professional Studies
Memberships and Affiliations
- Member of STO
- Member of FHT
- CMSUK Member
Testimonials
Registered Mental Health Nurse (RMN)
Rehabilitation Case Manager
Registered Mental Health Nurse (RMN)
Biography
Kenrick is a registered mental health nurse who has been working with adults with neuro-behavioural disorders for over 20 years.
He has specialised in adults with acquired and traumatic brain injury in inpatient rehabilitation settings in the UK following some experience in an acute mental health hospital in Barbados. Within these specialities, his clinical career culminated in a senior management role in a low-security, inpatient neuro-rehabilitation unit, which included deputising for the hospital director.
Kenrick is motivated and dedicated to providing exceptional service to his clients and customers and takes pride in using his specialist skills and knowledge when assisting clients with life-changing injuries. He has extensive knowledge and experience of working with a variety of disciplines relating to executive dysfunction, physical impairments, communication difficulties, functional impairments and challenging behaviour following acquired and traumatic brain injuries.
His core skills include the following:
- Expertise in neuro-behavioural rehabilitation following a brain injury
- The ability to assess and identify complex needs following a brain injury
- Specialist knowledge and experience of trans-disciplinary working
- Expertise in managing and treating clients with complex psychological and psychiatric illnesses
Education & Training
- Preparation for Mentorship
Memberships and Affiliations
- NMC Registered RMN
- CMSUK Member
Testimonials
Occupational Therapist
Rehabilitation Case Manager
Occupational Therapist
Biography
Kimberly is a senior Occupaitional Therapist with 11 years of clinical experience within a range of clinical areas related to neuro, surgery, acquired / traumatic brain injuries, hyper-acute rehabilitation, as well as dietetics care. In more recent years, Kimberly has gained experience as a Lead Senior Occupational Therapist in an acute environment with diagnoses of , multiple schlerosis, stroke, and Guillain Barre Syndrome.
Kimberly also has certified qualifications regards psychology, and health and social care with a strong history of empowerment and strategic goal setting, all of which are essential aspects of client rehabilitation.
Kimberly is a skilled clinical leader and has extensive experience of coordinating high quality multiagency response and treatment plans within complex clinical cases. Kimberly’s experience also extends to fasciliating discharge from inpatient settings and empowering individuals to thrive within the community.
Education & Training
- BSc (Hons) Occupational Therapy
Memberships and Affiliations
- CMSUK Member
- HCPC Registered
- RCOT Registered
Testimonials
Paramedic
Rehabilitation Case Manager
Paramedic
Biography
Leo has had an extensive career in the NHS, with a unique perspective of being frontline staff in respiratory medicine during the entirety of the pandemic. He brings 20 years of experience as a paramedic, providing acute/immediate patient care under the guidance of the Joint Royal Colleges of Ambulance Liaison Committee (JRCALC). He has advanced knowledge of pharmacology and the administration of controlled drugs.
In recent roles, Leo has been triaging referrals from cardiology consultants, GPs and nurses, performing thorough assessments, referring onto other services such as community matrons, GPs and other services if any issues arise during assessment. Often, the role found Leo managing complex and demanding situations and finding the best clinical solutions for patients from a variety of different socioeconomic backgrounds. He has experience in responding to a wide range of physical and mental health injuries/illnesses, including complex MSK and orthopaedic injuries.
Education & Training
- Foundation Degree in Paramedic Science
- British Association for Cardiovascular
- Prevention and Rehabilitation- Level 2
Memberships and Affiliations
- HCPC Registered
- CMSUK Member
Testimonials
Physiotherapist
Specialist Rehabilitation Case Manager
Physiotherapist
Biography
Maisie is an experienced physiotherapist who has specialised in providing early rehabilitation to those with life-changing neurological (primarily spinal cord and acquired brain injuries) and orthopaedic injuries. Practising in both England and New Zealand has given Maisie a wealth of transferable skills and experience in treating both adult and paediatric patients.
As a clinician, Maisie specialised in working in the intensive care and acute rehabilitation settings, which involved supporting and caring for patients and their families with compassion and empathy during the toughest circumstances. Maisie’s role centred around advocating for her patients and optimising their treatment plans and progression to facilitate a return to independence.
Maisie prides herself on the rapport she builds with patients, their families and the MDT. This allows everyone to work together towards common goals and achieve the best possible outcomes for each patient.
Education & Training
- BSc (Hons) Physiotherapy
Memberships and Affiliations
- HCPC Registered
- CMSUK Member
- BABICM Member
Testimonials
Registered Nurse - RNLD
Specialist Rehabilitation Case Manager
Registered Nurse - RNLD
Biography
Mark is a registered nurse with 15 years of experience. He has worked in many different service provisions including the community, residential services, childrens care and secure hospital settings. Mark has spent considerable time in roles that have required him to assess the needs of individulals with physical, cognitive, sensory and mental health conditions through functional needs assessments, and has then been responsible for reporting on the impact of these on the clients independence. He has worked with all age ranges, in a wide variety of facilities, which has enabled him to gain a good understanding of the differing care needs presented in different environments. Throughout his nursing career Mark has worked with a diverse group of clients with very individual needs.
Education & Training
- DipHE Nursing RNLD
Memberships and Affiliations
- NMC Registered
- CMSUK Member
- BABICM Member
Testimonials
Sports Rehabilitation Therapist
Rehabilitation Case Manager
Sports Rehabilitation Therapist
Biography
Mary has worked with in case management with HCML since 2018, starting with our Insured Health team and progressing through the ranks at HCML as a Clinical Services Coordinator before transitioning into Case Management in the Multi-Track team.
Mary graduated with a BSc (Hons) in Sports Rehabilitation in 2017 before also completing an MSc in Sports Science, Human Performance, Anaylsis and Rehabilitation. Mary has also worked as a pitchside medic within many sports settings including Football, American Football, Cheerleading and softball as well as an MSK Clinican in private practice all alongside working at HCML.
Mary has experience within the Insured Health team including working with patients after road traffic accidents, accidents at work and private medical insurance so has a keen interest in occupational health as well as all musculoskeletal injuries.
Education & Training
- BSc (Hons) Sports Rehabilitation
Memberships and Affiliations
- BASRaT Registered
- CMSUK Member
- Mental Health First Aider
Testimonials
Ive worked with Mary for years in my sporting envrionment to help me return to playing American Football after an ACL and MCL reconstruction. So when I sustained a shoulder dislocation and labrum tear while working I knew who to turn to. Mary has been incredible at helping me get back to even just my daily activies being able to lift and play with my daughter. To helping me get back into the gym and finally to work so I could provide for my family again. I cannot recommend her enough for her knowledge patience and experitise, one of the best ive ever worked with and will continue to as a result of her hard work.
Occupational Psychologist
Rehabilitation Case Manager
Occupational Psychologist
Biography
Mary is an experienced and HCPC registered Occupational Psychologist with over 20 years experience working in case management and vocational rehabilitation for private and public sector clients.
Mary has also worked as an Expert witness in the Courts in personal injury litigation, worked with disabled ex-service personnel and latterly with serving personnel returning from theatre or war to facilitate their return to work or service.
Mary has prior experience working in occupational health as a clinical case manager assessing and managing employees on long term sickness absence or clients involved in person injury facilitating their return to optimal medical recovery and where possible back into employment.
Mary has worked on the Access to Work contract providing assessments on service users and organising their support in the work place, and her previous role has been working with neurodivergent individuals assessing their needs and providing reports on reasonable adjustments in their roles at work. Mary has experience of working with clients with neurodiverse conditions, acquired brain injury, musculoskeletal injuries, severe and enduring mental health conditions and neurological conditions.
Education & Training
- MSc Occupational Psychology
Memberships and Affiliations
- HCPC Registered
- VRA Registered
- CMSUK Member
Testimonials
Physiotherapist
Multi-track and CAT Rehabilitation Case Manager
Physiotherapist
Biography
Megan is a highly experienced physiotherapist who has specialised in providing functional rehabilitation to those with life-changing chronic musculoskeletal injuries, complex orthopaedic trauma and amputations.
Megan is adept in identifying medical, psychosocial and vocational barriers and developing timely and cost-effective bespoke rehabilitation plans for each of her clients. She is experienced in working within a private setting with funding parties from private medical insurers, ensuring compliance with their reporting protocol and adherence to SLA and funding agreements.
With extensive experience in an evidence-based biopsychosocial approach, Megan strives to ensure that her clients receive goal-focused and practical rehabilitation at the right time that meets their physical, mental and emotional wellbeing needs.
Education & Training
- BSc (Hons) Physiotherapy
Memberships and Affiliations
- HCPC Registered
- CSP Registered
- CMSUK Member
- BACPAR Member
Testimonials
Physiotherapist
Independent Case Manager
Physiotherapist
Biography
Myreija is a highly experienced and qualified physiotherapist with more than 20 years’ experience within both the NHS and private rehabilitation sectors. She is an incredibly versatile case manager who excels in meeting the needs of her injured clients and others involved in their care. Myreija has an excellent reputation as an effective communicator and relationship builder and can confidently work with stakeholders in many different clinical situations.
Education & Training
- MSc Musculoskeletal Medicine (in progress)
- BSc (Hons) Physiotherapy
Memberships and Affiliations
- HCPC Registered
- CSP Registered
- CMSUK Member
Testimonials
"Just a short note from us to say thank you very much for your assistance on this case which has resulted in an excellent outcome for our client that will enable her to move forward with her life." – Claimant Solicitor
Occupational Therapist
Rehabilitation Case Manager
Occupational Therapist
Biography
Natasha is an experienced occupational therapist who qualified in 2018. She has worked in a variety of Health and Social care settings for the past fourteen years, including in-patient and community as well as physical and mental health services.
Natasha uses a person centred and holistic approach when supporting clients to attain their maximum level of functioning. Natasha works closely with the multi disiplinary team to ensure the care and support of the individual runs smoothly. She has worked in one of the largest garrisons in the country and has extensive experience working with veterans and their families.
Natasha has been demonstrating safe moving and handling techniques to clients and their carers and families for the past fourteen years threfore has a vast knowedge in equipment available and how to use it safely.
Natasha has been part of the safeguarding team at North Yorkshire Council and prides herself on promoting safety for all her clients and their carers.
Education & Training
- BSc (Hons) Occupational Therapy
Memberships and Affiliations
- HCPC Registered
- BABICM Member
- CMSUK Member
Testimonials
Sports Rehabilitation
Rehabilitation Case Manager
Sports Rehabilitation
Biography
Nick is an organically grown case manager who has gained experience, and undergone training and development, at all levels of HCML’s rehabilitation services.
His efficient, mature and caring approach to his clients and their families has made him an essential and popular addition to HCML’s case management team.
Nick graduated with a first class degree in sports rehabilitation in 2010. With the contribution of other authors, his final year dissertation entitled "The effect of prophylactic ankle support during stimulated soccer activity" was published in the Journal of Sport Rehabilitation in 2013.
Nick has worked in case management since 2011, starting his career as a telephonic case manager within the private medical insurance team. Nick has progressed through HCML and, before transitioning to the Multi-Track team, he acted as clinical supervisor for HCML’s telephonic rehabilitation services team for two and a half years.
Nick is a highly experienced case manager and manages a diverse caseload of various complex presentations. He assesses injured clients face to face within their homes, current care facilities or workplace, and formulates, develops and/or manages their rehabilitation programmes in conjunction with other healthcare professionals.
Education & Training
- BSc (Hons) Sports Rehabilitation
Memberships and Affiliations
- BASRaT Registered
- CMSUK Member
Testimonials
"Nick Haycock has always been very helpful, friendly, polite and responds promptly providing frequent updates as to developments. I would recommend you to others looking for rehabilitation services." – Defendant Insurer
Neuro Physiotherapist
Specialist Rehabilitation Case Manager
Neuro Physiotherapist
Biography
Nicola has 15 years’ experience as a specialist rehabilitation case manager, covering the holistic management of catastrophic injury (complex orthopaedics, amputation, traumatic brain injury, spinal cord injury) and the organisation of rehabilitation programmes for clients covering medical treatment, therapies (e.g. OT, PT, SLT), psychological treatment, equipment, care and housing provision as well as the provision of education/information and offering close support to those clients. This is all designed to assist with the achievement of long-term rehabilitation goals in relation to maximising independence, returning to education or employment, and wider leisure pastimes.
As a physiotherapist with nearly 30 years’ experience, having qualified in 1990, Nicola currently undertakes private clinical work on a self-employed basis for clients with a wide variety of neurological conditions within the comfort of their own homes.
Nicola's skills and experience include:
- Specialist experience in neurological rehabilitation at a senior level for 25 years
- Telephone triage of soft tissue injuries relating to various accident situations with a view to referral for physiotherapy or escalation for a more in-depth assessment and case management services
- Working for the past few years within a residential/nursing home, creating and implementing rehabilitation and maintenance therapy programmes for a wide variety of clients with progressive and non-progressive neurological conditions
- Previously serving as a member of the NHS interdisciplinary community rehabilitation team for six years in an inner London borough, responsible for the assessment of physically disabled adults and the provision of holistic therapy programmes, including involvement in vocational and leisure issues
She recently undertook the Functional Rehabilitation and Exercise Training after Stroke (FRETS) qualification under the tuition of Action for Rehabilitation from Neurological Injury (ARNI). This level 4 course is accredited by Middlesex University at BSc level and is equivalent to one MSc module that may be put towards the Rehabilitation MSc at Oxford Brookes University (30 credits).
Education & Training
- BSc (Hons) Physiotherapy
- HCPC & CSP Registered
- AaCP (Acupuncture)
- Functional Rehabilitation & Exercise Training after Stroke (FRETS) Action for Rehabilitation from Neurological Injury (ARNI)
Memberships and Affiliations
- BABICM Registered
- CMSUK Member
Testimonials
Occupational Therapist